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Conditions
Terms and Conditions

§ 1 Scope
The following general terms and conditions apply exclusively to the business relationship between Caisapan (Krause & Pabst GbR) and the customer in the version valid at the time of the order. Krause & Pabst GbR does not recognize deviating conditions of the customer unless Krause & Pabst GbR expressly agrees to them.

§ 2 Conclusion of contract
(1) The offers of Krause & Pabst GbR on the Internet represent a non-binding invitation to the buyer to order goods from Krause & Pabst GbR.

(2) By ordering the desired object of purchase on the Internet, the buyer submits a binding offer to conclude a purchase contract.

(3) Krause & Pabst GbR is entitled to accept this offer within 2 days (with the exception of the company holidays) by sending an order confirmation. The order confirmation will be sent by email. After expiry of the period specified in sentence 1, the offer is deemed to have been rejected.

§ 3 Delivery
(1) Deliveries are made ex warehouse to the address specified by the customer (please be sure to check the address before sending the order and provide a telephone number or e-mail address for queries). Deliveries are usually made with DHL.

(2) The delivery takes place against the specified shipping costs (see § 4). For deliveries abroad, unless otherwise stated, the price for packaging and shipping is calculated separately according to the weight of the package. If the buyer wants a special type of shipment that incurs higher costs, he must also bear these additional costs.

(3) Deliveries to Switzerland are subject to additional customs duties and fees. Deliveries to all other countries outside the EU may also incur additional customs duties and fees. Please check with your customs authorities if necessary.

(4) The delivery by DHL usually takes place after 2-4 working days after the package has left our premises. You will receive an email with the DHL tracking link so that you can always see exactly where your package is.

(5) The goods can be picked up from our factory, Aspeystr. 23, 44369 Dortmund possible.

Opening hours: On request

§ 4 Shipping costs:
Insured shipping within Germany free of charge.
Shipping costs to other countries can be obtained with our shipping cost calculator.
After placing an order, all costs are displayed.

§ 5 Payment Methods

Payment in advance:
After the order is placed, a manual check is carried out, during which the current waiting time is communicated. Unless otherwise requested by the buyer, an invoice will only be sent by email after the instrument has been completed.
After successful determination of the credit, the shipment will take place.

Cash payment or EC/credit card:
You can conveniently pay for the order in cash or with an EC/credit card in our manufactory.

PayPal:
Additional fees apply to PayPal payments (2.8% of the purchase price). We will send a payment request to your email address. After receipt of your payment, the order will be shipped immediately.

Payment in installments via easycredit
With our shop system, you can also buy your handpan in installments. You can get more information by clicking on “More information on hire purchase” during the ordering process.

5.1. Scope and general terms of use The following supplementary general terms and conditions (hereinafter GTC) apply between you and the dealer for all contracts concluded with the dealer in which the installment purchase by easyCredit (hereinafter installment purchase) is used. In the event of a conflict, the supplementary General Terms and Conditions shall take precedence over the merchant’s general terms and conditions. An installment purchase is only possible for customers who are consumers acc. § 13 BGB and have reached the age of 18.

5.2. Installment purchase For your purchase, the retailer, with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG), will provide you with installment purchase as an additional payment option. The dealer reserves the right to check your creditworthiness. For more details, please refer to the installment purchase data protection notice in the ordering section. If it is not possible to use the installment purchase due to insufficient creditworthiness or the retailer has reached the sales limit, the retailer reserves the right to offer you an alternative billing option. The contract for an installment purchase is between you and the dealer. With the installment purchase, you decide to pay off the purchase price in monthly installments. Monthly installments are to be paid over a fixed term, whereby the final installment may differ from the previous installment amounts. The ownership of the goods remains reserved until full payment. The claims arising from the use of hire purchase are assigned by the dealer to TeamBank AG as part of an ongoing factoring contract. Payments with debt-discharging effect can only be made to TeamBank AG.

5.3. Payment by installments via SEPA direct debit With the SEPA direct debit mandate issued with the installment purchase, you authorize TeamBank AG to collect the payments to be made through the installment purchase from your checking account specified in the ordering process at the bank specified there by means of a SEPA direct debit. TeamBank AG will notify you of the collection by email no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notification). The collection will take place at the earliest on the date specified in the advance notice. A later, prompt move-in can take place. If the purchase price amount is reduced between the pre-notification and the due date (e.g. through credit notes), the amount debited may differ from the amount stated in the pre-notification.
It is your responsibility to ensure that your checking account has sufficient funds by the due date. Your bank is not obliged to honor the direct debit if the current account does not have sufficient funds. If a direct debit is returned due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default without a separate reminder, unless the direct debit is returned as a result of circumstances for which you are not responsible . The fees charged by your bank of TeamBank AG in the event of a returned direct debit will be passed on to you and must be paid by you. If you are in default, TeamBank AG is entitled to charge an appropriate reminder fee or default interest of five percentage points above the respective base rate of the European Central Bank for each reminder. Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in coordination with the retailer by transferring back the corresponding amount or by crediting it.

§ 6 Retention of title
The delivered goods remain the property of Krause & Pabst GbR until all claims against the customer have been settled in full.

§ 7 Prices
The price for the object of purchase stated in the respective offer is the final price including any applicable VAT and other price components. The price does not include delivery and shipping costs (see § 4). Any additional costs will be communicated after the order.

§ 8 Right of revocation (revocation instruction)
As a consumer, you can revoke the contract declaration within two weeks in text form (e.g. letter, e-mail) or by returning the goods without giving reasons. The period begins at the earliest with receipt of the goods or, if it is a recurring delivery of similar goods, with receipt of the first partial delivery and with receipt of a cancellation policy to be communicated separately in text form. The timely dispatch of the undamaged goods is sufficient to meet the cancellation deadline. The revocation must be sent to: Krause & Pabst GbR, Aspeystr. 23, 44369 Dortmund, Germany.

§ 8.1 Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned and any benefits (e.g. interest) surrendered, with the exception of PayPal fees (these will not be repaid). If you cannot return the service received to us in whole or in part, or only in a deteriorated condition, you may have to pay us compensation for the value. This does not apply to the surrender of items if the deterioration of the item is solely due to their inspection – as you would have been able to do in a retail shop. You can also avoid the obligation to pay compensation if you do not use the item like an owner and refrain from anything that could impair its value. Transportable items are to be sent back.

You have to bear the costs of the return if the delivered goods correspond to those ordered and if the price of the goods to be returned does not exceed an amount of EUR 40 or if you have not yet paid the consideration or have made a contractually agreed partial payment.

You must fulfill obligations to refund payments within 30 days of sending your declaration of cancellation.

In order to avoid damage, the goods must be returned by us in the original packaging. Negligent packaging leads to damage to the goods and the loss of the right of withdrawal.

§ 9 Withdrawal
(1) Krause & Pabst GbR is entitled to withdraw from the contract with regard to an open part of the delivery or service if incorrect information has been provided about the creditworthiness of the buyer or objective reasons for the buyer’s insolvency have arisen, e.g. the opening of insolvency proceedings against the buyer’s assets or the dismissal of such proceedings for lack of assets to cover costs. Before withdrawing, the buyer is given the opportunity to make an advance payment or provide suitable security.

(2) Irrespective of any claims for damages, in the event of partial withdrawal, partial services already rendered are to be invoiced and paid for in accordance with the contract.

§ 10 Warranty
(1) Krause & Pabst GbR guarantees that the purchased item is free of defects upon delivery. If a material defect becomes apparent within six months of the delivery of the object of purchase, it is assumed that it was already defective at the time of delivery, unless this assumption is incompatible with the type of object of purchase or the defect. If the material defect only becomes apparent after six months have elapsed, the buyer must prove that the material defect was already present when the object of purchase was handed over.

(2) If the object of purchase is defective upon handover, the buyer has the choice of whether subsequent performance is to be carried out by means of repairs or a replacement delivery. Krause & Pabst GbR is entitled to refuse the type of supplementary performance chosen if it is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the buyer.

(3) If the subsequent performance fails, the buyer can demand a reduction in the purchase price (reduction) or cancellation of the contract (withdrawal) as well as compensation for damages. If the defects are only minor, the buyer has no right of withdrawal.

(4) If Krause & Pabst GbR delivers a defect-free object of purchase for the purpose of supplementary performance, Krause & Pabst GbR can demand that the buyer return the defective object of purchase.

(5) Claims of the buyer due to defects expire in two years, in the case of the sale of used items in one year.

(6) Damage caused by improper or non-contractual measures by the buyer during installation, connection, operation or storage do not justify any claims against Krause & Pabst GbR.

§ 11 Information on online dispute resolution

In the first quarter of 2016, the EU Commission will provide an internet platform for the online settlement of disputes (so-called “OS platform”). The OS platform is intended to serve as a contact point for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts.
The OS platform will be accessible via the following link: https://ec.europa.eu/consumers/odr

§ 12 Data protection
Your personal data is stored for the necessity of business transactions. Of course, this data will be treated confidentially and will not be passed on to third parties.

§ 13 Severability Clause
Should a provision of these General Terms and Conditions be or become invalid or unenforceable, the remaining provisions of these General Terms and Conditions shall remain unaffected, unless one of the contracting parties would be so unreasonably disadvantaged through the omission of individual clauses that it can no longer be expected to adhere to the contract .

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