Customer testimonials / Guestbook

Hello, thank you very much, received my YubiPan yesterday. The joy is really great. The sound is super nice and your service is just great. All questions were answered promptly and the value for money is unbeatable! Now it’s just practice, practice, practice so I can play Sam Maher’s piece New York 😉

– Monika F.
Hello Caisa team! I bought a Caisapan stainless steel Om-Dur on March 11th, 2017 and I can say that it was the best decision I could have made. Many thanks to you for making this wonderful instrument. Playing is addictive. To everyone who wants to buy a Caisapan, I can only say, do it, because you are absolutely right with Caisapan !!!

– Harald G.
Hello, I came across “Caisapan” through circles of acquaintances, had previously seen some videos and live artists who produced different tones on their pan with their hands and fingers and conveyed an incredibly harmonious feeling. On Caisapan I ordered the YubiPan in Cosma D minor and I was treated very well from the beginning of the order, through the consultation to the arrival of my personal Pan. The service and the personality when ordering from this shop is really unbelievably convincing. The price-performance ratio is simply great, and you can tell that the manufacturers are 100% familiar with the subject. I can only recommend the whole thing! Thank you for my YubiPan, it will be with me for the rest of my life!
– Leo
Germany is a service desert, or so you would think if you often order on the Internet. At Caisapan, I was very impressed with how much service is written here. To each of my questions, even after my order mind you, I was answered personally and very detailed, so I knew exactly what suits me and the result can be seen and heard. I am very happy with my decision, thank you very much!

– René W.
In my search for a handpan built with passion and craftsmanship, I came across Caisapan. It was a very exciting experience and on site I was shown everything that is necessary for a good handpan. A marvel of sounds that I can now have at home!

– Christian B.
I first came into contact with the beautiful sound of the handpan about 2 years ago and was very intrigued and taken with it. Only recently I decided to treat myself to one and started looking for a suitable manufacturer. So I came to the website of CaisaPan and informed myself in more detail. I contacted by email and immediately got a feedback and detailed answers to my questions and all my personal concerns were patiently implemented.Meanwhile, I already hold my stainless steel yubi pan in my hands and am really very happy about it! André accompanied and supported me throughout the entire process and also gave me the best advice for my individual engraving. The price-performance ratio is really top and you can tell that the guys are there with all their hearts. At this point I would like to thank you very much and can recommend CaisaPan 1000%!!!

– Daniela H.
Hello to all “handpan enchanted” ….. Exactly 1 month ago I was finally allowed to unpack my YubiPan. Actually, I only waited 3.5 months, but it feels like an eternity when you’re waiting for something you’re looking forward to sooo intensely. I can tell you – it’s worth the wait! What are a few months – after all, it took years until I finally decided in February that I no longer just wanted to listen to these extraterrestrial sounds of the handpans on YouTube, but wanted to play them myself. So this decision had grown and matured for a long time. For me, too, I wanted an instrument from Germany, simply because of the better accessibility and communication. Like the previous speakers, I have searched for a long time and visited many websites. At Caisapan I decided to go for an instrument made of stainless steel. Because of the sound, because of the simpler, more carefree handling. In other words, I just didn’t want to be constantly busy with the care of the instrument and as I knew from the forums, a stainless steel handpan doesn’t actually go out of tune if you handle it “lovingly”. As for the atmosphere, I can say that I knew after the first notes that the “Highwind” would be just right. And that’s despite the fact that I don’t always find it easy to make decisions. It has also been confirmed that this mood absolutely fits! So, if you are reading the guest book because you are not quite sure yet – really decide according to your gut feeling… At this point I would like to thank André and Michael very much for this wonderful instrument with this special sound and the tones, all of them enchant those who hear. With a lot of patience, all questions were answered quickly and competently, with a lot of friendliness. I’m happy every day with my YubiPan “Ufo” and would like to give you both a huge compliment for this melodious and beautiful instrument. You have presented mature craftsmanship with cleanly tuned tones that encourage, inspire and fascinate me to play again and again. So, if you’re still looking… you’re sure to find the right instrument for you here! *I’m over the moon with it*

Angela O

I also came more or less by chance, namely via Youtube, on the Handpan and was immediately fascinated by this instrument! Of course, I immediately informed myself, have researched, made myself smart in the forums and finally made the decision to get myself such a beautiful instrument. I was already respectful of the cost, but then told myself that people spend much more money on their vacation, but I have from a handpan much longer than from perhaps two weeks in the Caribbean something and do not even burden the environment. I then immediately started looking for a handpan manufacturer in Germany, because it was also important to me to have a contact person who is easy to reach beyond the manufacturing process. So I came across Caisapan and was immediately taken with the Yubi-Pan, which I finally ordered after extensive research. Unfortunately, because of my now deceased dog, who at that time still needed my care around the clock, I could not go to Dortmund myself and attend the construction of my handpan, but I was involved from the beginning by mail in the production, so I really had the feeling to be there live! For this I would like to thank you very much again! In the meantime, “my” handpan is with me, and although I have unfortunately hardly had the time to familiarize myself with playing a handpan, I have already elicited a few tones from it and am always fascinated by the wonderful sound, which, by the way, develops even when people are simply talking in the room ….. In conclusion, I can only say that I have made a good decision for myself with the YubiPan and will gladly recommend the guys from Dortmund anytime!

Gudrun S.

The handpan … simply fascinating, this sound … It started when I experienced some time ago in Bruges on a square street musicians who played on handpans. I felt like many other people there, you went there, stopped and listened to this music. What was this strange instrument that looked like a UFO and produced such sounds when you hit it with your finger? The fascination was great and I began to inform myself on the Internet about it. I found good information about it in the Handpanportal, after that I could already determine a slight tendency. Then the search for a good handpan manufacturer began. Because I really wanted to have a handpan that is handcrafted well and therefore also unique! And a good personal contact with advice and trying out on site was important to me. So in no case a handpan from industrially manufactured mass-produced goods, which are also often offered very expensive on the Internet. And so my way led me to Caisapan in Dortmund 🙂 I made an appointment with André in advance and visited him in his workshop. That was a great experience! He took a lot of time to answer all my questions and to show and explain different steps to build a handpan. And of course I could try out some different handpans regarding material and tuning as well as size / diameter. I can only recommend this to anyone who wants to buy a handpan! There is nothing like trying and testing yourself !!! Thanks to the good advice by André and the testing I was allowed to do on site, I found “my handpan” 🙂 A Caisapan in stainless steel and C minor tuning, already built and arrived a few days later with me in Saarland … (with accessories wooden base and Evatek) A big praise and a big thank you again to André Krause for his expertise and his nice way! All my questions, whether by phone or by mail were answered in a short time in the best way. Please keep up the good work, I will gladly recommend you to others!

– Andrea

My first encounter with a handpan was a music video that a dear friend showed me. When I saw or heard that, I was immediately enthusiastic and it quickly became clear to me that I would also like to have such an instrument. Weeks and months followed, during which I researched the Internet and listened to an almost endless number of moods. It quickly became clear to me that it should sound in minor. And the aftertaste of the individual tones should not be too long. When I came across a sequence of tones that was particularly beautiful for me, it was clear that this is how MY handpan should sound. With the company CaisaPan I found a nice team that was willing to build MY handpan according to my ideas. Now that I hold my handpan in my hands and elicit sounds from it, I can say: The CaisaPan team – Andrè and Michael – they not only patiently answered all the questions I had, they gave me a wonderful handpan – MY YubiPan – built. Craftsmanship at its finest. For this and for the very nice contact: many thanks!

– Andreas Lukoschik

On January 1, 2018, for some reason, it grabbed me and I went in search of a handpan. I came across your site quite quickly and was fascinated by the clear yet soft sound of the Caisa. So far I only knew hang drums. After listening to a few tunings, the highwind was recognizable at first note. 7 months later I was able to unpack it and it was love at first sight. Not a day goes by that I don’t play at least a few minutes. With this instrument I can learn even more to live in the here and now, to intuitively express what is at the moment, without any result or expectation. It’s wonderful to be able to make music so freely. Everyone who hears my Ciasa also wants to try it immediately. Thank you both for this fantastic performance, she is in great spirits! I have no idea how you guys get that hammered in there 🙂 If I’m ever in the area, I’ll be happy to stop by!

Anne H

Dear ones, I don’t even know where to start. First of all, probably with a huge thank you: a thousand thanks for this wonderful, enriching, lovingly crafted instrument! Not a day goes by when I can keep my hands off it — and it’s not just me. Even friends who are less fanatical about handpan are charmed and enthusiastically try it out. The sound is fantastically meditative and space-filling. Playing is wonderfully intuitive, I keep discovering new rhythms and melodies that just flow. Although I originally wanted the OM minor tuning, I am absolutely happy with the Highwind. It was worth visiting, getting to know you and enjoying your warm advice. In general, the contact with you was great — always prompt, helpful and detailed answers and accommodating where possible. I am heartily happy to have treated myself to a Caisapan! Thank you for doing what you do!

– Lia

I would also like to leave a few words here to make the decision easier for interested parties. 🙂 Even though the Caisa is primarily a hobby for many, as you can read here, I’ve also used it for professional music productions in the studio. The service from the two Caisa boys was outstanding right from the start. The advice for the individual tuning and the associated execution was impeccable. The price/performance ratio is right. The clean mood and tuning strength are to be emphasized – the work here is clean and conscientious. I even used it as a street musician (I never thought I’d dare to do that) and across the board all generations were more than enthusiastic. So – you are looking for a handpan at fair conditions, which can also be played with other musical instruments due to a clean tuning and also looks noble? Then don’t hesitate and write to the guys – you won’t be disappointed! 🙂

– Sebastian K.

Since yesterday I am the happy owner of a caisapan in A minor, stainless steel, and what luck without having to be patient for a long time. The following criteria were important to me when making my choice: a handpan maker I trust from Germany, solid workmanship of the instrument, a well-tuned sound and, last but not least, a good price/performance ratio. caisapan fulfilled these criteria 100%. The nice and helpful contact with André and Michael was quickly established. The purchase process was super quick. Thank you so much for making my dream possible.
Greetings Christina

Hello, I have had my Caisa (OM) since mid-November 2017. After about a month I played at our work as part of the Christmas party. There is usually a considerable noise level there, which is why I was all the more amazed that it only took a few notes to silence all conversations without exception and to conjure up a calm and contemplative atmosphere in the room for the entire 5 minutes of the performance. When my game was coming to an end, I looked around briefly – rarely seen so many beaming eyes. After I was done, it took everyone a few seconds to snap out of the hypnotic state and back into reality. Her only thought 5 minutes ago was the upcoming buffet seemed completely forgotten. I have never come across an instrument that is more accessible than the Caisa and that can be played in so many different ways. My Caisa will definitely have a few more siblings ;D Many thanks to the creators

– Thomas G.

Hello dear ones! The Caisapan has been with us for a week now. I can’t say anything else but WOW. It’s amazing how such wonderful sounds come out of such an exceptionally sturdy instrument…..I’m still discovering (my son too 😉 the Caisa…..and every day we find each other a little more. It was also great, because I don’t know notes, nor do I play (except for some guitar or the djembe before) any instrument…..and wow, I unpacked it and the tones came directly out of me and to me…..Thank you also for the great exchange by mail, the super helpful information and your soooo nice friendly way to answer every question. Absolutely Reliable I find you also….Delivery date met and SHE is the most beautiful Christmas gift I could make me. P.S. My son (I wrote you about him) has also started directly and she is called with him not Hang but “Häg”. A dear greeting again in the beloved Ruhr area!

– Ramona L.

Dear Mr. Krause, dear Mr. Pabst, Your friendly, personable and professional advice when I got to know and bought my Caisapan was remarkable, which definitely deserves a special entry in the guest book! The two visits to you were both a beautiful, impressive time. The caisapan has captivated my children just as much as it has me and it is now a family instrument for making music alone or together in a place that allows retreat and immersion, relaxation from our social activities and expectations. offers high-frequency everyday life. Thank you very much and send you a few melodious greetings, Manuela B. Dear reading guests, if you would like to find out more about these instruments live and up close, you are in good hands with Caisapan. I felt very welcome in every respect: in all my questions, in getting to know and trying out finished instruments, in listening to sound samples played live. But beware! The selection will probably be very difficult, the more instruments and tunings you hear. That’s how I felt. Each one had its very own attractiveness 😉 If you are attentive, i.e. open to all your senses in the truest sense, you will find that building an instrument really requires a lot of time, a lot of strength and a lot of know-how. Anyone who imagines that a metal plate is “just” driven and then a few sound fields are hammered into it, each one for itself and done, has closed their eyes and ears to details such as professional competence, patience, strength and endurance of its builders. I am delighted to have come across this manufactory, to have been able to get to know them and to have had friendly and professional contact with the owners. Most importantly, I am now the proud owner of one of her artworks. If it is possible for you, treat yourself to an insight into the manufactory. (consciously Manu-Faktur, because here HandWerk is program through and through ;-))
Best regards, Manuela

Hi. I don’t even know where to start. I’ve been playing my first Caisa for a few years and have had the wonderful experience of the power of tones with her in many cities and at performances, and I’m now passing it on in a therapeutic way. Thank you from the bottom of my heart for the great instruments. I have now bought the Om-Moll 432 HZ from you and I am so enthusiastic about the sound and even more about the spiritual effect. Huge compliments to Andre and a heartfelt thank you for the countless emails we exchanged. Very very nice, customer-friendly and warmly sympathetic handling. Nice to have you. You make many people happy!!!
Love greeting Nicole

The search for a Caisapan with soul has come to an end. Dear Mr. Krause, dear Mr. Pabst, I bought a Caisapan from you that radiates what its builders put into it: passion, experience, knowledge and great craftsmanship. It was a great pleasure for me to be with them and to experience the place where my instrument was created. Thanks for the well-guided advice and introduction. And now I have to go back a bit – sorry. When I came home with the Caisa, to my surprise I was eagerly awaited. Before that, my family was a bit like: what trip is mother on now? But then it was like coming home with a new pet or something. The Caisa was welcomed and admired like a family member. My 15 year old son totally surprised us. He hit the right shot straight away and a sequence that sounded great. Even my husband couldn’t resist her. So we played late into the night. I’m also beginning to understand how it has to be touched to make it sound. It’s a great tool. Thanks alot. I wish them many more customers who recognize and appreciate the special.
– Manuela T.
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